SHIPPING & RETURNS

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PLEASE NOTE THE ABOVE ICON ONLY APPLIES TO ORDERS WITH RURAL DELIVERY ADDRESSES (see below)

**FOOD DELIVERY TO RURAL ADDRESSES** 

Unfortunately, we are not delivering selected food items to rural addresses. 

We want your order to arrive in the same condition that it left our fromagerie and the current delays with courier delivery (see below) may compromise this. If you have provided a rural delivery address upon checkout, you will not be able to purchase any of the items that show the above icon (mostly blue/soft cheeses & caviars). Simply remove or replace any items that show the above icon before finalising your order. 

 

We apologise for any inconvenience, please feel free to contact us with any questions on (09) 529 0157

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Local Delivery

Maison Vauron offers a $5.00 delivery service for all local deliveries. (Cost is per case, excluding GST.)

Local deliveries apply to areas within the Auckland Metro Area. The area we consider to be local may vary depending on the day’s deliveries.

 

Courier Delivery

We use trusted third-party carriers to deliver throughout New Zealand.

Deliveries do not require a signature. If you are not there when your package is delivered, a note will be left for you explaining how to arrange re-delivery.

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**CURRENT DELAYS** 

Please note there may be delays with courier delivery as carriers are dealing with severe staff shortages. For this reason, we recommend that you do not order perishable items (including cheese) if you require courier delivery. Feel free to contact us with any questions on (09) 529 0157 

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Courier Delivery Costs

Please find the shipping costs below: (Cost is per case, excluding GST.)

  • North Island $8.00 per case
  • South Island $9.00 per half case, $13.00 per case
  • Rural Delivery Add $6.00 per case
  • Waiheke Island $30.00 per case
  • Great Barrier Island We can offer a $5.00 local delivery to Auckland Domestic Terminal (Great Barrier Air). From there you must organise delivery to Great Barrier Island.

 

Courier Delivery Costs - Cheese Only

Please find the shipping costs below: (Cost including GST.)

  • North Island $15.00
  • South Island $25.00
  • Lower South Island $30.00

For orders over $150.00, we can offer a chilled freight service if you can provide a metro business address from which you can organise collection.

Cheese will be packed in a chilled container with an icepack. When ordering, please organise to have someone home to receive it or add special instructions for authority to leave. We will do our best to ensure it gets to you on time.

 

Tracking Your Delivery

When receiving delivery by courier, you will be sent an email once your order has been processed with the details of your delivery, including your information, reference number and tracking number. By clicking on the tracking number, you will be taken to the courier website where you can view status updates on your delivery.

 

Contactless Delivery

Authority to Leave is being applied to all residential and rural deliveries. If no one is home at the time of delivery, the delivery driver will note where the freight has been left e.g., the front door, and leave the consignment.

 

Returns

At Maison Vauron, all the wines we purchase must meet our own exacting standards. They are shipped here in refrigerated containers and stored in our insulated warehouse, where temperature fluctuations are minimal.

If for any reason you are unhappy with your purchase, do not hesitate to contact us on (09) 529 0157 and we will look to remedy the problem immediately.

  • If you've purchased wine from us that is not to your taste, we will replace the remaining unopened bottles in good condition with undamaged capsules and labels.
  • Faulty wines (corked, oxidised etc) will be replaced where possible, otherwise refunded.

 

Missing or Damaged Items

If any damage to your package has incurred during transit, please contact us on (09) 529 0157

For picking errors or goods damaged in transit, you must contact us within 48 hours of receiving your package. Please hold onto any damaged bottles as we would need them to discuss the incident with our couriers.

 

Please note that orders will only be shipped to a PHYSICAL NZ ADDRESS; we will not deliver to PO boxes. 

If you require any further information on shipping, please contact us on (09) 529 0157