FREQUENTLY ASKED QUESTIONS
Do I have to set up an online account to place an order?
Yes, you have to register online and be logged in to place an order, even if you have ordered in-store previously.
Are my details secured?
Yes, when you place an order online, your personal information and credit card information are scrambled using SSL encryption technology before being sent over the Internet. When we receive your order, it is kept encrypted until we're ready to process it. In addition, we erase your credit card information from our web site database so it isn't connected to the Internet, and is therefore safe from "hackers".
Is there a minimum order?
No we do not have a minimum order quantity.
What if an item is out of stock that I am wanting?
We often have containers coming over that may have the product you are wanting - this isn’t always the case however. It is best to email us at firstname.lastname@example.org to enquire.
Can I modify an order once it has been placed?
We will do our best to modify your order once it has been placed. If you are wanting something to be replaced or added please contact us as soon as possible at email@example.com.
How do I cancel an order?
If for any reason you need to cancel some or part of your order you must contact us immediately on (09) 529 0157 to provide us with the details. We will do our best to accommodate your needs. Refunds will be made by the same method used to originally make payment.
What happens if any of my wines are damaged or missing?
Contact us within 48 hours so that we can replace or correct. Please keep the damaged bottles as we'll need those to discuss the incident with our couriers.
Where do you deliver?
We deliver all throughout New Zealand using trusted third-party carriers Castle Parcels.
When will I receive my order?
This depends on where you live and when you place your order. Once you have placed your order you will be able to select the delivery date (the next available date).
Please take a look at our Shipping, Returns & Cancellation for your delivery costs.
How are your perishable products packaged?
Any perishable products are packed in a poly box with an ice pack inside. These can last up to three days out of a fridge and still remain fine.
Click and collect
Can I collect my order?
Yes, when checking out, select Pick Up when you arrive at the Shipping Method section. You can pick your parcel up any time between our opening hours.
Can someone else collect my order for me?
Yes, if you would like someone else to collect your package, please specify in the Comments field at the checkout.
Do you sell gift vouchers?
Yes, you can purchase gift vouchers online.
You have the option of a digital copy sent by email or a physical one sent to the postal address.
How are gifts packaged?
If an order is being delivered as a gift to someone, please let us know in the Comments field at the checkout. We will make certain to exclude the invoice.
Can I add a gift message in my order?
Yes, you can add a gift message. We hand write it and add it to your order. Please specify in the Comments field at the checkout.
Can I send out business gifts?
Yes, we have a selection of hampers or wine packs online.
For any other inquiries please contact us by email firstname.lastname@example.org or by phone 09 529 0157